1. All sales are final: tickets cannot be exchanged or money refunded by City Sightseeing.

2. In order to verify genuine e-vouchers the email information needs to show time and date of delivery when presented. We reserve the right to refuse vouchers that do not show this information.

3. Online tickets are booked on the understanding that the ticket confirmation are pre-paid vouchers which must be redeemed for a valid ticket to travel on arrival in any of the tour locations.

4. The ticket to travel is valid for use on City Sightseeing Tour and is valid for 3 months from the specified date of travel.

5. Pre-paid vouchers or tickets to travel obtained from an unauthorised source, stolen, copied illegally or counterfeit will be seized and cancelled without compensation.

6. The ticket to travel remains the property of the company and must be made available for inspection by the driver, guide or any official of the company on demand.

7. City Sightseeing will make every effort to maintain a regular and frequent service, but does not guarantee to do so. City Sightseeing shall not be in any way liable to the ticket holder for loss, damage, inconvenience or delay in consequence of any failure, alteration, suspension, cancellation or termination of service.